HTrainers Team has designed unique and creative training programs that will positively impact reservations performance, call conversion ratio, telephone techniques and protocol, and considerably increase your guest satisfaction index, and increase revenues.
Capture more calls and turn them into actual REVENUE!
Participants can learn how to:
- Actively listen to callers
- Communicate effectively
- Build and maintain rapport with the callers
- Qualify the needs and create value
- Handle and overcome resistance
- Offer alternatives
- Up-sell